Knowledgebase »
Billing
Access Hostlantic's knowledge base for information and support. Simply query the database by keyword or select a category for answer to your support questions. The knowledge base contains articles created by support professionals and is regularly updated, expanded, and refined to ensure that you have the most accurate and pertinent information.
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 | How do I cancel my account? |  |
 | To cancel your account, send a support ticket to our BILLING department with the following info |
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| Do you accept Paypal? | |
| Yes, we do accept payments via Paypal. |
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| Do you accept checks? |  |
| Unfortunately, we do not accept checks as payment. |
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| My password doesn't work, and when I visit my website I see the following error: | |
| If your password is not working, and you are receiving a forbidden error, your account may have be |
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| Are invoices sent via mail (snail-mail) or e-mail? | |
| To keep our prices low, our invoices are sent out via e-mail only. At this time, we do not offer i |
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| How do I contact the billing department? | |
| You may send an email message to billing@hostlantic.com. Please include your name, domain and acco |
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| Is your credit card payment form secure? | |
| Yes, our credit card payment is encrypted and protected by Secured Socket Layer. All credit card i |
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| What methods can I use to pay for my Hostlantic package? | |
| We accept the following credit cards Visa, Master Card, American Express and Discover via Paypal, 2CheckOut and Google Checkout.
Hostlantic accepts only |
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| How do I renew my webhosting account? | |
| No action is necessary for you to renew your web hosting account. All accounts are automatically r |
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| When does the billing cycle occur? | |
| We have a monthly billing cycle that starts on the day the order is processed. |
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| What are the setup fees and monthly costs involved? | |
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Hostlantic offers a variety of services and different packages within each service. Please cl |
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| Do you accept checks? | |
| Due to processing overhead - we no longer accept payments via Check. Alternatively, you can pay us |
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| How can you offer such low prices on hosting? | |
| All our hosting plans provide just the right amount of services our customers need with the option |
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| Is there a minimum term commitment? | |
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No, there is no minimum term commitment and you can close your account at anytime. Please note t |
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| Are there any hidden costs? | |
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No. All costs are stated plainly on our website. We do not hide fees in fin |
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| Does my hosting plan expire beyond the time I paid for? | |
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No, we auto-renew ALL hosting accounts. If you DO NOT wish to renew, you will need to submit a r |
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| Can I upgrade my plan at any time without penalty? | |
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Yes, you can upgrade your plan at anytime without penalty. All you need to do is pay the differe |
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| How much does it cost for additional web storage space? | |
| We charge $2.95 per month for an additional 1GB of storage space. |
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| How much is a dedicated ip address? | |
| The cost for a dedicated IP address is $1.95/month. You can set it up by submitting a ticket to ou |
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| I have a hosting account with you, how do I sign up for dedicated SSL or ID protection? | |
| To sign up for dedicated SSL or ID protection for your domain name, you will need to:
1) login to your hosting account at https://secure.hostlantic.com/ |
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| If my needs change in the future, is it easy to upgrade hosting plans? | |
| Yes, simply request an upgrade from your Hosting Account. You will only need to pay the pro-rated difference between your current plan and the higher plan |
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| If I go over the monthly allotted bandwidth, what are the charges for each additional gig? | |
| If you go over your monthly allocated bandwidth, we charge $2.95 for each additional gig for the month in question. |
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| How do I pay for my Domain Registration Renewal Fees? | |
| You will be invoiced for the domain registration renewal fees. |
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